At Mairaj Care, we are committed to providing high-quality hair care products and ensuring customer satisfaction. Please read our return and refund policy carefully before making a purchase.

Return Eligibility

Customers may request a return or replacement within 7 days of receiving their order if:

• The product received is damaged or defective.
• The wrong product was delivered.
• The package was damaged during transit.

To qualify for a return or replacement, the product must be unused, unopened, and in its original packaging.

Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns or offer refunds for:

• Opened or used products.
• Products with broken seals.
• Products damaged due to improper handling after delivery.
• Change of mind after opening or using the product.

Return Process

To initiate a return or replacement request, please contact our customer support team within 7 days of delivery and provide:

• Your order number
• Clear photos of the product
• Photos of any damage, leakage, or incorrect item received

Our team will review your request and respond within 2–3 business days.

Refunds

Once your return request is approved and the product is received and inspected, eligible refunds will be processed through the original payment method or bank transfer.

Please allow 5–10 business days for the refund to be completed.

Replacements

If you receive a damaged, defective, or incorrect product, Mairaj Care will provide a replacement at no additional cost.

Contact Us

For any questions regarding returns, refunds, or replacements, please contact our customer support team.

📧 [email protected]
🌐 Contact Us

Thank you for choosing Mairaj Care.